What should a pharmacy do when a theft occurs?

When a theft occurs in a pharmacy, the appropriate response involves regulatory compliance and ensuring public safety. Completing a DEA Form 106 is essential because this form is specifically designed to report thefts or significant losses of controlled substances to the Drug Enforcement Administration (DEA). This step helps maintain accurate records and facilitates investigations regarding the stolen drugs.

Contacting law enforcement is also part of the necessary response. Involving law enforcement not only aids in tracking down the thieves but also helps the pharmacy protect its assets and safeguard the community. These actions demonstrate adherence to legal requirements and a commitment to public health and safety.

The other options might seem reasonable in different contexts but do not address the specific legal obligations that arise from the theft of controlled substances. Notifying customers may be considered for transparency, yet it does not fulfill the necessary legal reporting protocols. Closing the pharmacy for a day, while it may seem like a precautionary measure, doesn't address the problem or assist in recovery. Changing the lock could be part of a security improvement strategy but does not deal with the immediate legal and investigative actions required following a theft incident.